FAQs

We want you to feel happy and confident with the products you choose for your hair. That’s why we're here for you with Arey’s clean, science-backed haircare solutions. Below are our most Frequently Asked Questions. Have more? Connect with us at hey@areygrey.com.

Are Arey products right for me?

It’s easier to delay and prevent grey hair than to reverse a full head of silver strands. That’s why we recommend using Arey products early in your grey hair journey. The best place to start is with our Mela-9™ Complex supplement and serum products – Not Today, Grey and To The Root. We call this combination The System. Our grey hair solutions work best if you have less than 30% grey hair. Tap here for our guide to your percentage of grey hair.

Your hair health is important to us – that’s why we offer 25% off on all subscriptions to help keep you on track with your hair health goals. Because we believe that science + consistency = results.

If you are under 18 and going grey, we recommend consulting your doctor before taking our Not Today, Grey supplement.  

Even if you are visibly greying, we recommend using our System to maintain your remaining hair color and slow the growth of future grey or white hair. The System includes our Not Today, Grey supplement, and To The Root serum. These two products work together to tackle the nutritional and environmental stressors that affect your hair. They help slow and even repigment grey hair. Tap here to read more about The System.

Hair turns grey because it loses melanin – the pigment that gives your hair its natural color. Grey hair still contains active cells – melanocytes – which stimulate melanin production. Using Arey supplements and products containing Mela-9™ Complex stimulates your melanocytes to produce melanin which acts to repigment your grey hair.

While you can slow and even reverse grey hair through repigmentation, completely white hair cannot change color. This is because the melanocytes are inactive in white hair and there is no longer any way to stimulate repigmentation.

Not Today, Grey and To The Root do help to slow the growth of white hair by preserving the remaining melanin. Our study showed that participants with white hair did see fewer new white hairs. Check out our guide here to discover what level of grey hair showed the best results from consistent use of our supplement and serum combo – The System. 

You should notice a healthier scalp within 1-2 months. Fuller, healthier hair starts to appear in months 2-3 followed by noticeably less grey hair growth. Repigmentation becomes noticeable after around 3 months of consistent use. Results may vary.

Arey haircare products deliver clinically-effective ingredients where you need them the most – your roots. Hair growth begins in your hair follicles where your strands are already about ½ an inch long. It takes about a month to grow ½ an inch of hair, so it typically takes at least 2 months to see the results on your hair strands.

Your hair health is important to us – that’s why we offer 25% off on all subscriptions to help keep you on track with your hair health goals. Because we believe that science + consistency = results.

Customers have experienced thicker, fuller hair using our multi-tasking haircare products and have even been able to discontinue the use of other hair growth products.

Yes! We recommend it. Our supplement and all our products are color safe for highlighted and dyed hair. Arey haircare products will actively help protect your hair from damage caused by hair color.

Arey hair health-boosting ingredients work on all hair types to nourish your tresses from the inside out. The result – thicker, fuller, softer, and glossier hair.

If you're using color to cover your grey hair, Arey Not Today, Grey supplement, and To The Root serum will help slow and delay the growth of new grey hair, and potentially repigment some of your greys. 

You should see results with consistent use of either Not Today, Grey, or To The Root. For your best results, we recommend using both for at least 3 months. That’s why we created our System bundle to make it easy to achieve your best hair.

Want you to reach your hair goals so we offer 25% off on all subscriptions so you can keep using our products consistently. Because we believe that science + consistency = results.

Check out our guide here to discover what level of grey hair showed the best results from consistent use of our supplement and serum combo – The System.

The earlier you start working with your body to slow and delay your grey hair, the more effective your efforts will be. It is in the early stages of turning grey that the process is most reversible.

Arey grey hair solutions work best on those who have up to 30% grey hair. If you are more than 30% grey or have white hair, you will see less substantial results. If your hair strands are completely white, our products can help improve the texture, smoothness, and elasticity of your grey hair, but you will be less likely to see repigmentation.

We offer a 25% discount on subscriptions so you can stay on track. We believe that science + consistency = results.

Your hair goes grey due to a gradual loss of melanin – the pigment that gives your hair its color. As you lose pigment, your hair becomes increasingly lighter until the hair shaft looks grey.

Hair turns grey because it loses melanin – the pigment that gives your hair its natural color. Grey hair still contains active cells – melanocytes – which stimulate melanin production. Arey supplements and products containing Mela-9™ Complex stimulate your melanocytes to produce melanin which acts to repigment your grey hair. 

While it is possible to slow and even reverse grey hair through repigmentation, completely white hair cannot change color. This is because the melanocytes are inactive in white hair and there is no longer any way to stimulate repigmentation.

Click here for a visual explanation.

If you are pregnant or nursing, we recommend you consult your doctor before use out of an abundance of caution.

Yes, but you don’t need to. Participants in our study experienced thicker, fuller hair from only using our supplement and serum combo The System.  

While all our topical haircare products are safe to use with other hair growth products, if you want to double up on supplements, we suggest you consult with your doctor. We always recommend seeking medical advice before adding any supplement to your diet – especially if you are taking other vitamins or medications.

Our products contain clean, science-backed ingredients that research has shown to be effective. At Arey, we are all about clean so our products are all vegan, gluten and cruelty-free. They are also free from Sulfates, Parabens, Phthalates, Synthetic Fragrances, Polyethylene Glycol, Formaldehyde, and Dyes.

Unlike some scalp serums, Arey To The Root serum does not contain oil. We don’t include oil as an ingredient because applying oil to the scalp can lead to unwanted buildup. While our main focus is on slowing and repigmenting grey hair, we have found that customers using To The Root also experience thicker, fuller, and healthier hair.

Yes. Arey haircare products are safe to use on keratin-treated hair.

All our products are designed to deliver balanced, gentle care that moisturizes and soothes your hair and scalp. This is especially important for chemically-treated hair which can suffer from dehydration or breakage.

Our shampoo – Wash – is sulfate-free and gentle enough to use on keratin-treated hair. Keratin treatments are designed to help manage texture. Using Arey products will nourish and protect your hair to keep your locks smooth, soft, and silky. 

Yes. Our products are tested for gluten and qualify as gluten-free in line with FDA testing standards. That means each dose contains less than 20 parts per million (ppm). According to the National Celiac Association, this is a safe level even for those with celiac disease. 

No, all our products are vegan and cruelty-free. 

We designed Arey products to work together as a hair care system. We created product bundles because we want to make it easy for you to have your best hair. These specially curated bundles are the most convenient and best value way for you to get the ideal combination of products for your hair health needs.

Here’s a quick guide to our curated grey hair treatment bundles:

The System Bundle: start here to slow and potentially repigment grey hair with our core grey hair treatment bundle. The System includes our Not Today, Grey supplement, and To The Root topical serum. This combination of products combats grey hair from the inside-out and the outside-in with a science-backed daily supplement and clean, oil-free topical serum. Includes our wide-tooth comb for damage-free detangling.

The Shower Bundle: is your hair dry, damaged, or lifeless? This is the bundle you need for smoother, softer, more manageable hair. This bundle combines our Wash and Smooth shampoo and conditioner with our Live In Mist leave-in conditioner to improve your hair health with our science-backed approach to aging hair. These three products work together to balance your hair strands from scalp to ends and provide natural UV protection. This results in healthier feeling hair from day one. Includes our wide-tooth comb for damage-free detangling.

The Detox Set: are you looking for better hair and scalp health? This bundle of Wash and Smooth – our balancing shampoo and conditioner – also contains Scrub – our detoxifying scalp exfoliant. Healthy hair starts with a healthy scalp. Using our detoxifying scalp scrub between wash days is the ideal way to reduce buildup and prevent scalp irritation, without over-cleansing. 

The Full Bundle: this is our hair health-boosting, anti-grey starter bundle. Experience the Arey core system with one of each of our clean, science-backed products including our Not Today, Grey supplement, To The Root serum, Wash Shampoo, Smooth Conditioner, and leave-in conditioner Live In Mist, plus our functional and stylish wide tooth comb.

The Fuller Bundle: this includes everything in our Full Bundle, plus Arey Wait A Sec dry shampoo. So much more than just a grease-buster, Arey science-backed powder dry shampoo also adds volume and includes our clinically efficacious peptide combined with antioxidants to preserve and stimulate pigment.

The Fullest Bundle: experience our whole hair care solution. This bundle includes everything in our Fuller Bundle plus Scrub – our detoxifying scalp exfoliant. Healthy hair starts with a healthy scalp. Designed for use between hair wash days, Scrub is a clarifying and deep-cleansing scalp exfoliant that delivers antioxidants and a pigment-preserving peptide.

We want you to get the best results from our products. We know that consistency is important so we decided to offer 25% off your subscriptions so you can stay on track with the Arey proactive hair care routine.

Questions about Arey Live In Mist

Live in Mist is so much more than a sunscreen for your hair – it's also a nourishing leave-in conditioner and a style-refresher.

Here’s how to use Live In Mist based on your hair type:

  • Fine hair: use on dry hair to smooth flyaways and create texture
  • Medium Wavy hair: use on wet hair to defrizz and smooth
  • Coarse or Curly hair: use on dry hair to hydrate and define curls

You can use Live In Mist daily as sun protection and as a convenient style refresher between washes.

Yes it’s both! Live In Mist is a lightweight leave-in conditioner designed to smooth and detangle hair while protecting against UV rays, a known contributor to grey hair.

Here are some of its key benefits:

  • Naturally derived UV protection
  • Detangles wet hair and re-hydrates dry hair
  • Helps to preserve color-treated hair

Live In Mist is made with clean ingredients, It is vegan, cruelty-free, and gluten-free and designed to be used in conjunction with The System or Shower Duo.

You use SPF on your skin to protect against cell damage and premature aging. You need to do the same for your hair.

According to haircare experts, your hair needs sunscreen to stop:

  • Fading - sun exposure (UV rays)  bleaches natural and colored hair
  • Yellowing - sunlight can turn grey hair yellow
  • Brassy tones - your blonde and highlighted hair can turn a red-orange color
  • Dry, brittle hair - heat and sunlight damage and roughen your hair shaft
  • Premature greying - UV rays can cause irreversible loss of pigment

Arey leave-in conditioner Live In Mist contains an effective, plant-based sunscreen. 

Live In Mist is a lightweight leave-in conditioner mist that helps to detangle hair, restyle dry hair and protects from UV exposure. Mend is a vegan collagen leave-in conditioner cream that nourishes hair, helps the appearance of split ends and protects hair from heat damage and styling stress. 

Questions about Arey Mend

It’s easy to add Mend leave-in conditioner into your hair care routine. Just follow these easy steps:

Step 1 – Apply a dime size amount of Mend to damp (not wet) hair. 

Step 2 – Work Mend through your hair from the mid-length to the ends - you can use a wide-tooth comb to disperse it evenly.

Step 3 – Safely heat-style up to 450ºF.

For curly hair you can scrunch for texture. If your hair is very fine, you will need to use less product for the same smoothing and hydrating results.

The outer layer of your hair strands (the cuticle) are covered in layers of scales like a snakeskin. In healthy, hydrated hair the cuticle layers all lay flat. This means smooth, shiny hair that doesn’t tangle or frizz. 

Heat-styling opens up the cuticle scales and leaves your hair vulnerable to breakage, split ends, and tangles.

Mend works by creating a lightweight barrier around each hair strand to keep the cuticle smooth and protected from heat damage. Every time you use Mend, it seals your hair cuticle to prevent future hair heat damage. Because Mend delivers collagen to your strands, it also helps to reduce the appearance of split ends.

Mend protects your hair from heat damage up to 450ºF. Tests show that it also reduces hair breakage by 45%.

No. The ingredients we use in Mend are lightweight and easily absorbed so they won’t weigh down even your finest hair.

Arey Mend delivers vegan collagen (Sr Hydrozoan Polypeptide 1) that is quickly absorbed deep into your hair strand. This seals and smoothes your hair cuticle so that it’s stronger and more resistant to damage from heat.

Mend hydrates and nourishes your hair with moisturizing ingredients that protect, hydrate, condition, and boost your hair growth. Jojoba seed oil strengthens your hair and our blend of Esters (lightweight conditioning oils) work to reduce the appearance of split ends. 

Mend allows you to break the cycle of repeat hair damage from heat-styling. Because Mend coats each hair strand with lightweight heat protecting ingredients, each styling session becomes less damaging to your hair.

While Mend protects your hair up to 450ºF,  we recommend using the lowest heat setting possible on your styling tools – especially if you have fine hair. 

Mend is a vegan collagen leave-in conditioner cream that nourishes hair, helps the appearance of split ends and protects hair from heat damage and styling stress. Live In Mist is a lightweight leave-in conditioner mist that helps to detangle hair, restyle dry hair and protects from UV exposure.

Questions about Arey Not Today, Grey nutritional supplement  

Yes, you can take Not Today, Grey with other multivitamins.

If you have further questions or specific concerns, we recommend you consult with your healthcare provider. We always recommend seeking medical advice before adding any supplement to your diet – especially if you are taking other vitamins or medications.

Not Today, Grey is a daily supplement that delivers vitamins, minerals, and antioxidants that help slow and even potentially repigment grey hair. They also help you achieve thicker, fuller hair.

Here are some of the benefits you can expect from taking Not Today, Grey:

  • Slows grey hair growth
  • Stimulates healthier, thicker, fuller hair
  • Helps repigment hair in the early stages of greying

We recommend combining our supplement with To The Root – a topical hair-growth serum that acts directly on your roots to slow grey hair growth and encourage repigmentation. Shop The System for a convenient bundle containing these two core grey hair treatment products. 

You should see results within 1-2 months of consistently using Not Today, Grey. Fuller, healthier hair starts to appear in 2-3 months, followed by noticeably less grey hair growth. Repigmentation becomes noticeable after around 3 months of consistent use. Results may vary.

For your best results, we recommend combining Not Today, Grey with our topical serum To The Root. That’s why we created our System bundle to make it easy to achieve your best hair.

Your hair health is important to us. We offer 25% off on all subscriptions to help you reach your hair health goals. Because we believe that science + consistency = results.

We do not recommend taking Not Today, Grey while you are pregnant or nursing. We always suggest you consult your healthcare provider before taking any supplements.

Our team of medical and scientific advisors has researched each ingredient in Not, Today Grey for safety. Each individual ingredient is well within the tolerable limits for most adults.

We always recommend seeking medical advice before adding any supplement to your diet – especially if you are taking other vitamins or medications. We do not recommend taking Not Today, Grey while you are pregnant or nursing.

Fo-Ti (Polygonum multiflorum) is the root of a climbing plant native to East Asia. It's one of the most popular herbs used in traditional Chinese medicine. Our formula contains 10mg of Fo-Ti per daily dose (2 supplements per day, 5mg in each supplement), which is well within tolerable limits.

There have been very rare reports of liver damage in people taking Fo-Ti, many of whom had ingested much higher doses than is in Not Today, Grey. Some recent studies suggest that liver issues may be caused by an immune reaction.

You should not take Not Today, Grey if you have any history of liver disease. If you experience a loss of appetite or nausea, you should stop taking Not Today, Grey. We always suggest contacting your doctor if you have any questions or concerns as they know your body best.

The FDA does not approve dietary supplements. At Arey, we care about your health so we do follow strict CDC Quality Assurance standards and procedures to ensure appropriate standards of quality and safety. Our supplement is made in a Good Manufacturing Compliant, NSF (National Science Foundation), and FDA-approved facility.

 

Yes. Our products are tested for gluten and qualify as gluten-free in line with FDA testing standards. That means each dose contains less than 20 parts per million (ppm). According to the National Celiac Association, this is a safe level even for those with celiac disease. 

Not Today, Grey is very effective at boosting growth and repigmentation for your hair, but don’t worry, there’s no need to book a full-body wax. We haven't had any reports of increased or more pigmented hair growth in other areas of the body.

Questions about Arey Scrub scalp exfoliator

Think of your scalp skin as an extension of the skin on your face.

Your face and scalp produce natural moisturizers (sebum) and shed old skin cells. When old cells and sebum build up, they can clog your pores and restrict healthy hair growth. Your strands may appear thinner and your scalp could become oily, itchy, and vulnerable to bacterial infections.

Exfoliating the skin on your face is the best way to keep it clean and healthy. It’s the same for your scalp. Scrub is designed to gently cleanse debris from your scalp, leaving pores clean and open. The perfect primer for topical treatments like our serum To The Root.

Unlike clarifying shampoos which focus on buildup on your hair, a scalp scrub deep-cleanses your scalp to remove sebum and dead skin cells.

Exfoliating your scalp with Arey Scrub is an effective way to:

  • Remove product buildup
  • Reduce oiliness and pore-clogging debris.
  • Clear flakes by washing away old skin cells.
  • Encourage thicker hair strands by unclogging your hair follicles.

When your scalp is clean and exfoliated, you can expect thicker, healthier, hair.

If you’re experiencing dull hair, an itchy or flaky scalp, flat oily roots, and dry ends, it’s time to start thinking about your scalp health.

You may be suffering from over-cleansing or scalp buildup. This is caused by a layer of product residue, dead skin cells, and excess oil on your scalp. Buildup can clog your hair follicles and lead to scalp and hair issues such as dandruff, itching, hair loss, and thinning.

Arey Scrub is designed to exfoliate your scalp to remove buildup and keep it fresh and healthy. 

Questions about Arey Wait A Sec non-aerosol dry shampoo

We did extensive research to make sure we only use ingredients that are safe for you and our planet. That’s why we use a non-aerosol powder format for Wait A Sec dry shampoo. Aerosols often use Benzene as a propellant. Benzene is a cancer-causing chemical that attacks the immune-defending antibodies in your blood. It also damages your hair over time.

It’s not just your health that suffers from inhaling Benzene. The environment is being damaged too. Aerosol propellants damage our planet's ozone layer. The ozone layer is our built-in sunscreen layer. Without it, we face rising temperatures and crop damage.

I get it, aerosols are quick and convenient. But, if you’re like me and most of my clients, you want clean hair and a clean conscience. At Arey, we share those values. 

Wait A Sec has a subtle tint so that it blends invisibly with any hair color. Puff the powder onto the areas that need it, wait a sec for it to do its degreasing magic, and then use your hand or a brush to work it through your hair.

You can use Wait A Sec dry shampoo any time your hair needs a quick refresh.

Here are some styling tips for getting the most benefit from our dry shampoo:

✅ Apply to the roots of dry hair in sections – hold the bottle about 1-2 inches from your head.

✅ Wait for a couple of minutes – to give Wait A Sec a chance to absorb the oil by your roots. Finally, brush or comb it through.

✅ Use Wait A Sec at night – let your hair absorb while you sleep and you’ll wake up with fresh tresses in the morning.

✅ A little goes a long way – add more later if you need it.

✅ Use it where you need it – focus on your roots.

Yes. We only used natural fragrances and Wait A Sec contains our signature, 100% natural scent of cedar and sage. It's a subtle, unisex scent that keeps your hair smelling fresh between washes.

A little goes a long way! Larger, aerosol dry shampoo bottles are made up of 70-90% propellant. Wait A Sec is aerosol free, meaning we can contain its active ingredients in a smaller vessel. Plus, our high velocity pump allows for precise, even distribution. We’ve measured and estimate that each bottle contains about 500 pumps.

Questions about Arey Wash and Smooth shampoo and conditioner

Yes. The cleansing system we use creates a luxurious lather and leaves your hair perfectly clean, soft, smooth, and balanced.

Arey Wash shampoo contains our patent-pending Mela-9™ Complex which works to slow and repigment grey hair. It also delivers healthier, softer, glossier hair. Like all our products, Wash shampoo is made with clean ingredients, vegan, cruelty-free, and gluten-free.

Arey Wash and Smooth contain our signature 100% natural fragrance of cedar and sage.

Many conditioners contain silicones that are too heavy – especially for fine hair. They build up on your strands leaving your hair limp and lifeless. That’s why we use Amodimethicone in our Wash shampoo and Smooth conditioner. Because it’s lighter than other silicones, Amodimethicone won’t weigh down your hair. 

Amodimethicone not only smoothes your hair, it also:

  • Improves the texture of fine or wavy hair
  • Controls frizz
  • Repairs the hair shaft on damaged hair
  • Reduces hair damage by preventing tangling
  • Softens and smoothes your hair
  • Makes your hair shine

Unlike other silicones, Amodimethicone won’t cause pore-clogging buildup on your hair and scalp. Amodimethicone responds to the needs of each strand by locking in moisture, smoothing your hair, and controlling frizz.  

Questions about Arey hair growth and grey-delaying serum – To The Root

To The Root is a clean, lightweight, fragrance-free, oil-free fluid that won’t leave any greasy residue. You can use it on wet or dry hair and it will leave your hair and scalp feeling fresh and moisturized.

To The Root™ contains Mela-9™ Complex – our patent-pending, science-backed combination of antioxidants and a clinically-efficacious peptide to slow and repigment grey hair. It also contains panthenol for thicker, fuller, healthier hair.

Here’s what you can expect from using To The Root: 

  • Slows and repigments grey hair
  • Healthier, thicker, fuller hair
  • Increased volume

You can apply To The Root on wet or dry hair. It should take around 15-20 minutes to air dry, or you can blow dry as normal.

For your best results, we recommend combining To The Root with our oral supplement Not Today, Grey. That’s why we created our System bundle to make it easy to achieve your best hair. We offer 25% off on all subscriptions to help keep you on track with your hair health goals. Because we know that science + consistency = results.

To The Root is Dermatologist Tested and Hypoallergenic. Like all our products, To The Root is free from sulfates, parabens, phthalates, synthetic fragrances, or polyethylene glycol. It is also vegan, gluten-free, and cruelty-free.

We spent over a year researching the best application method for To The Root. We decided to use a pump because it makes it easier for you to control the amount of product delivered to your scalp. Our recommendation is 6-8 pumps per day.

We recommend applying 6-8 pumps of To The Root up to twice daily to your scalp for hair growth and grey hair treatment. Focus on the areas on your hair or beard where you are starting to go grey or where your hair is thinning.

Yes. To The Root is designed for your scalp and your beard. To The Root is oil-free and hypoallergenic and so it won’t clog your pores or cause any skin irritation. 6-8 pumps of the lightweight formula can be applied 1-2 times a day.

To The Root was designed for the scalp and beard but it could be used on your brows because it’s fragrance-free and made with clean hypoallergenic ingredients. Just be careful not to get the product into your eyes.

Yes. Our products are gluten-free in line with FDA testing standards. Each dose contains less than 20 parts per million (ppm). This is a safe level even for those with celiac disease, according to the National Celiac Association.

Questions about shipping and orders

You can look forward to receiving your order in about 5-7 business days. We include delivery details and tracking information in your order confirmation email.
We use all major carriers and local courier partners. You’ll be asked to select a delivery method during checkout.

We currently only ship within the United States and to Canada. We hope to expand to more countries soon. Please email us at hey@areygrey.com to let us know where you are!

Total shipping and taxes vary depending on your location. We love our Canadian neighbors so we offer a $5 discount towards the international shipping cost to Canada. 

Unfortunately no. Our products are perishable and cannot be resold so we cannot accept returns.

We want you to love your experience with Arey and our products so please don’t suffer in silence. If your shipment was damaged or you have other questions or concerns, we want to hear from you. You can reach us by emailing hey@areygrey.com

We care about you and your hair so we offer 25% off on all subscriptions.

You can easily edit, pause or cancel your subscription. For your convenience, we send you an email reminder 3 days before your next subscription is shipped. This email contains a link to edit, pause or cancel your subscription. 

You can also email us anytime at hey@areygrey.com. Our customer service agents are available Monday through Friday 9 am - 5 pm EST. We will get back to you as soon as possible.

You can cancel your order at any time by emailing us at hey@areygrey.com. Our customer service agents are available Monday through Friday 9 am - 5 pm EST. We do our best to respond to you as soon as possible.

Unfortunately, we cannot make changes to orders that have already shipped. 

Yes! We want you to be completely happy with our products. Here’s what you need to know about the Arey Satisfaction Guarantee.

Arey Satisfaction Guarantee applies to all products that contain our patent-pending Mela-9™ Complex. Mela-9™ is our unique formulation of anti-aging antioxidants and a clinically efficacious peptide that slows and potentially repigments grey hair.

Arey grey hair solutions work best on those who have up to 30% grey hair. If you are more than 30% grey or have white hair, you will see less substantial results. Completely white hair strands are less likely to experience repigmentation, but our products can help improve the texture, smoothness, and elasticity of your grey hair.

Not sure what percentage grey you are? Click here to view the chart.

We feel confident that you will see results from consistent use of our products containing Mela-9™. If you have less than 30% grey and you are not seeing the results* you hoped for after 4 months of consistent use, we are here for you.

Please send us Before & After photos that document your results to hey@areygrey.com.

To assess your results accurately we need you to follow these guidelines for your Before & After photos:

  1. Your photos should show the root of your hair
  2. Your photos are taken at the same angle
  3. Your hair is parted in the same way
  4. The lighting is similar in all the photos

Check out more about our Satisfaction Guarantee here

If your photos do not fulfill these criteria, we will, unfortunately, be unable to make an accurate assessment of your progress and cannot issue a refund.

If your photos follow our guidelines and clearly show no improvement, and you have less than 30% grey hair, we will issue a one-time refund for up to 4 months of purchased products that contain Mela-9™. Please note we are unable to issue refunds for products that were not purchased directly via our website.

*Results may include stronger, healthier hair and scalp, thicker and fuller hair, or a decrease in grey hair growth. Please note repigmentation is not guaranteed, as results may vary based on each user's stage of pigment loss.

Arey reserves the right to terminate, modify or amend this policy at any time. Latest revision: 6/5/2023.